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Frequently Asked Questions

Quick answers to the most common questions about finding agencies, getting listed, and making the most of 50Pros.

Getting Started

What is 50Pros and how does it work?
50Pros is a curated B2B agency marketplace that helps businesses find and hire top professional service agencies. The platform covers over 100 service categories across 8 verticals including Marketing, Design, Development, IT, Business Consulting, and more. You can browse agency profiles, read verified client reviews, compare agencies side by side, and submit project requests to get matched with agencies that fit your needs. For businesses, everything is completely free — no account required to browse, no fees, no commissions.
How are agencies vetted before being listed?
Every agency on 50Pros goes through a multi-step onboarding process. Agencies must provide company details, select their service categories, describe their expertise, and complete their profile. All reviews undergo content moderation to detect spam, misleading claims, and plagiarized content from other platforms. Agencies that pay the one-time verification fee earn a Verified badge, which confirms they have been reviewed by our team and have committed to maintaining a quality presence on the platform. We also run automated badge evaluations daily to ensure badges like Top Rated and Fast Responder reflect real, up-to-date performance.
Is 50Pros free for businesses looking to hire?
Yes, 50Pros is completely free for businesses. You can browse the full directory of agencies, read client reviews, compare agencies side by side, save favorites to a shortlist, and submit project requests — all at no cost. You do not even need to create an account to browse. There are no commissions, no finder’s fees, and no hidden charges. 50Pros is funded by agencies who pay for premium features like verification and featured placement.
How do I submit a project request?
Click the "Start a Project" button on the homepage or navigation bar. You’ll be guided through a short wizard where you describe your project, select the type of service you need, set your budget range and timeline, and provide your contact details. Our AI-powered classification system will automatically match your project to the most relevant service categories. Once submitted, matching agencies are notified and can review your project details. You’ll also receive email confirmation with your matched agencies.
What happens after I submit a project request?
After you submit a project request, our system uses AI to classify your project into the right service categories and matches it with relevant agencies. Matched agencies receive a notification about your project with the details you provided (your contact information is only shared with agencies you choose to connect with). Agencies can then reach out to you through the platform’s messaging system. You can track the status of your request from the buyer dashboard, message agencies directly, and manage responses all in one place.
Do I need an account to use 50Pros?
No account is required to browse agencies, read reviews, compare profiles, or explore the directory. However, creating a free account gives you access to additional features: saving agencies to a shortlist, submitting project requests, messaging agencies directly through the platform, and tracking your interactions from a personal buyer dashboard. Signing up takes less than a minute with just your email and a password.
What types of services and agencies are listed?
50Pros covers over 100 service categories organized across 8 main verticals: Marketing, Design, Development, IT Services, Business Consulting, Creative & Media, Data & Analytics, and more. Within those verticals, you’ll find agencies specializing in SEO, branding, web design, mobile app development, cybersecurity, management consulting, video production, and hundreds of other services. The taxonomy includes 384 subcategories and 75 industry specializations, so you can filter down to exactly the type of agency you need.

Finding the Right Agency

How do I browse and filter the agency directory?
Visit the "Hire" section from the navigation bar to access the full agency directory. You can browse agencies by service category (e.g., SEO, Web Design, Branding), by industry (e.g., Healthcare, Finance, Technology), or by location. Use the filter sidebar to narrow results by rating, number of reviews, verified status, team size, budget range, and more. You can also sort results by relevance, highest rating, most reviews, most viewed, or newest. The search bar at the top supports AI-powered semantic search — describe what you need in plain English and the system will find the best matches.
What should I look for in an agency profile?
A strong agency profile will have a detailed description of their services and approach, case studies showcasing past work with measurable results, team member profiles with relevant expertise, and client reviews with high ratings. Pay attention to the overall star rating (out of 5), individual rating breakdowns (quality, schedule, cost, willingness to refer), response time data, and earned badges like Top Rated or Fast Responder. Verified agencies have undergone additional screening. Also check whether the agency lists your industry as a specialization and whether their team size and hourly rate range fit your project.
What do Verified and Featured badges mean?
The "Verified" badge means an agency has paid a one-time verification fee and been reviewed by the 50Pros team. Verified agencies have their website, email, and phone number visible directly on their profile, making it easy for clients to reach them. The "Featured" badge indicates an agency has an active Featured subscription, which gives them priority placement in search results and directory listings. Both badges signal a higher level of commitment to the platform, but all agencies on 50Pros — whether free, verified, or featured — go through the same onboarding and moderation process.
Can I compare multiple agencies side by side?
Yes. While browsing the directory, you can add agencies to a comparison by clicking the compare checkbox on their listing card. Once you’ve selected two or more agencies, a comparison bar appears at the bottom of the screen. Click "Compare" to see a detailed side-by-side view including ratings, reviews, services, team size, pricing, response time, badges, and more. This makes it easy to evaluate your top choices before reaching out.
How do I save agencies to a shortlist?
Click the bookmark/save icon on any agency card or profile page to add them to your shortlist. You’ll need a free account to use this feature. Your saved agencies are accessible from the "Saved" section in your buyer dashboard, where you can review and manage your shortlist at any time. This is useful for building a list of potential agencies before you’re ready to submit a project or start a conversation.
How does AI-powered search work?
The 50Pros search bar uses AI-powered semantic search, meaning you can type a natural language description of what you need rather than just keywords. For example, you could type "I need help redesigning my e-commerce website" and the system will understand your intent and surface the most relevant service categories and agencies. Behind the scenes, your query is converted into an embedding and matched against our database of agency profiles using similarity scoring, with keyword search as a fallback to ensure comprehensive results.
What is the Human/Machine toggle on profiles?
On agency profile pages and directory listings, you’ll see a small toggle at the bottom of the screen labeled "Optimized for AI Search" with Human and Machine options. The Human view is the standard visual profile you normally see. The Machine view presents the same agency information in a structured, AI-friendly markdown format that can be easily understood by AI search engines like ChatGPT, Claude, and Perplexity. This helps agencies get discovered through AI-powered search tools. As a client, the Human view is what you’ll typically use — the Machine view is primarily for AI crawlers and researchers.

Working with Agencies

How does the agency matching process work?
When you submit a project request, our AI classification system analyzes your project description and automatically identifies the most relevant service categories. The system then matches your request with agencies that specialize in those services, factoring in your budget range, timeline, industry, and location preferences. Matched agencies receive a notification with your project details. You can also browse and contact agencies directly through the directory without going through the matching process.
How quickly will agencies respond to my request?
Response times vary by agency. Many agencies on 50Pros respond within a few hours, especially those with the "Fast Responder" badge (which means they consistently respond in under 4 hours). You can see each agency’s average response time on their profile. Once an agency responds to your project request, you’ll receive an email notification and can continue the conversation through the platform’s built-in messaging system.
How do I leave a review for an agency?
After working with an agency, you may receive a review invitation via email with a unique link. Click the link to access the review form where you can rate the agency on overall satisfaction, work quality, adherence to schedule, cost effectiveness, and willingness to refer. You can also write a detailed review of your experience and describe the project. All reviews go through content moderation before being published to ensure they are genuine and meet our quality guidelines. Reviews must be original content — copying reviews from other platforms like Clutch or G2 is not permitted.
Can I update or cancel a project request?
You can manage your project requests from the buyer dashboard. From there, you can view the status of each request, see which agencies have been matched or have responded, and communicate with agencies through the messaging system. If your needs change, you can update your project details or close the request. Contact our support team at support@50pros.com if you need help with any changes to a submitted request.
Can I message agencies directly through the platform?
Yes. If you have a free account, you can message any agency directly through the 50Pros messaging system. Click the "Message" button on an agency’s profile to start a conversation. Messages are organized in your buyer dashboard inbox where you can manage all your conversations in one place. This keeps your communications organized and gives you a record of all discussions with potential agencies.

Billing & Pricing

Is it free to browse and submit project requests?
Yes, completely. Browsing the agency directory, reading reviews, comparing agencies, saving favorites, submitting project requests, and messaging agencies are all 100% free for businesses. You don’t even need an account to browse and search. 50Pros will never charge businesses any fees.
Does 50Pros charge a commission or finder’s fee?
No. 50Pros does not charge any commissions, referral fees, or finder’s fees to either businesses or agencies. When you hire an agency you found through 50Pros, you work with and pay that agency directly. 50Pros is funded by optional premium features that agencies can choose to purchase, such as profile verification and featured placement.
How do I pay the agency I hire?
Payment arrangements are made directly between you and the agency you hire. 50Pros is a discovery and matching platform — we connect you with the right agency, but all contracts, payment terms, and invoicing are handled directly between you and your chosen agency. We recommend discussing payment terms, milestones, and contract details with the agency before starting any project.

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