The 4 most popular AI services

AI is hot (and it’s the most trending category on 50Pros).

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We have a unique insight into the kinds of AI services that companies are requesting from firms and experts to develop & implement.

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Here are the top 4 most sought-after services:

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1. Customer Service Automation

Companies want to automate customer service processes, especially for easily-addressable inquiries, to ease the burden on support reps. Importantly, we’re seeing a demand for models trained on their own organizational data to provide prompt, personalized responses that align with their brand and messaging.

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2. Process Automation

Think Zapier, but supercharged. Companies are looking to automate complex workflows to improve efficiency and eliminate manual (usually administrative) tasks. In a nutshell: when X occurs, then do A, B, C, and D—all seamlessly. Startups, in particular, are adopting this approach to build a scalable foundation where nothing falls through the cracks.

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3. Custom Internal Tools

To reduce overhead costs and reliance on multiple SaaS subscriptions, companies are investing in building their own internal products. Previously considered a more expensive route, the speed and capabilities of AI are making in-house systems more accessible. For example, we’ve developed our own suite of tools to analyze customer data, segment it based on predefined parameters, and launch marketing campaigns tailored to each customer’s needs.

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4. Enhancing Customer Offerings with AI

This is the most popular request. Companies want to infuse their existing products or services with AI capabilities to offer more value. While the specific requests vary, the overarching goal is to incorporate AI into their offerings to stay competitive. The pressure to become an AI-driven organization is certainly palpable across the board.